For quickest response, please have your account number available when contacting Customer Service. You can reach Customer Service via:
| E-mail: | customerservice@musicalive.com |
| Phone: | (800) 766-1976 |
| Fax: | (212) 251-0840 |
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| Q. | How do I pay?
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| A. | Many teachers have their schools issue a purchase order, but credit cards and personal checks speed up the processing of your order.
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| Q. | How does the purchase order scenario work? |
| A. | • Purchase Orders must contain all the following information for proper processing:
- Teacher Name
- School Name
- Address
- E-mail Address or Phone Number
• There is no applicable tax.
• Shipping & Handling are included in the price.
• We will bill you shortly after receiving your order.
• If you require vendor certification or a signed voucher, please mail your purchase order to:
Music Alive! Customer Service
6 East 32nd Street, 11th Floor
New York, NY 10016
PLEASE NOTE: Purchase Orders do not qualify as pre-payment. A check, money order, or credit card information must be received at the time or order to qualify for the 9% pre-pay discount.
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| Q. | What happens if you don't receive payment right away? |
| A. | If payment is not received within 1 month of receiving your October issue, your subscription will be suspended until payment is received. (It can take several weeks for your subscription to be reinstated and delivery to be resumed, so please avoid this if you can.) |
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| Q. | How long will it take for my order to be processed? |
| A. | 4-6 weeks
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| Q. | When do I receive each issue? |
| A. | You will receive each issue approximately 1 month ahead of the cover date. For example, you will receive the December issue at the beginning of November. |
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| Q. | How is each issue delivered? |
| A. | All components of the Basic Subscription are bundled together in a non-tearable envelope. |
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| Q. | What if I receive a package and the CD is broken? |
| A. | Just e-mail Customer Service and we'll send you a new CD right away. |
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| Q. | What issues do I get if I subscribe after the beginning of the season? |
| A. | With each paid Basic Subscription order, you receive the entire season, October through May, even if you order in January. |
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| Q. | I am interested in ordering a subscription, but lack funding. What are my alternatives?
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| A. | Check out these potential funding alternatives:
Donors Choose Organization
Your Local Parent Teacher Organization (PTO)
or write to us concerning the Music Alive! Supported Subscription Program.
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| Q. | Help! How do I add Music Alive! to our approved vendor list? |
| A. | Contact your purchasing department for any necessary paperwork that must be mailed to:
Music Alive! Customer Service
6 East 32nd Street, 11th Floor
New York, NY 10016
or fax to: 212.251.0840 |
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| Q. | What is your order and remit mailing address?
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| A. | Music Alive! Magazine
P.O. Box 53063
Boulder, CO 80323-3063
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